All sales are final. We do not offer refunds, returns, or cancellations for change-of-mind purchases. All items listed on wuxingcrystal are carefully photographed and described to ensure accuracy. If you have any concerns about your order, please email us through the contact page. For missing or severely damaged items, we will provide a refund for the specific item.

Average Delivery Times by Country

• United States: 7-10 business days
• United Kingdom: 5-7 business days
• Germany: 7-10 business days
• France: 5-7 business days
• Italy: 7-10 business days
• Spain: 7-10 business days
• Netherlands: 8-10 business days
• Austria: 8-10 business days
• Poland: 8-10 business days
• Canada: 10-12 business days

Shipping Restrictions

1. United Kingdom: Shipping is available throughout mainland UK and its domestic islands. However, we do not ship to overseas territories or offshore islands such as the British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey.
2. United States: Shipping is available throughout the continental US, excluding remote areas like Alaska, Hawaii, Puerto Rico, Guam, and APO/FPO military addresses.
3. Europe: Shipping is not available to subsidiary islands of European countries.

For countries not listed, please refer to the estimated delivery time of neighboring countries. Global shipping may encounter unexpected delays; the actual delivery time will prevail.

Shipping Time

Orders usually ship within 5-10 business days after payment.

Our main base is in Hong Kong, and we offer worldwide shipping. Our warehouse operates Monday through Friday during standard business hours (8:00 AM to 5:00 PM GMT+8). It is closed on national holidays. In such cases, we will minimize shipping delays as much as possible.

Our Element Quiz based on Chinese elemental theory (Metal, Wood, Water, Fire, Earth) helps match crystals to your needs. You can also browse by wellness goals like stress relief or focus.

Traditional practice suggests left wrist for receiving energy, right for releasing. Modern users often alternate based on daily intentions.

We recommend monthly cleansing via natural methods:
- Saltwater immersion (avoid porous stones like Selenite)
- Moonlight exposure (4+ hours during full moon)
- Smudging with sage (keep 6" from flame)